Long-term Opportunities for Job Seekers

Director of Business Operations,

The Partnership for Supply Chain Management (PFSCM)

Amsterdam, Netherlands

job profile:

Reporting to the CO/FO, the Director of Business Operations will be responsible for managing the general business operations for PFSCM and helping the COO/CFO provide holistic support to PFSCM organizational growth, development, and stability. The Director of Business Operations will manage and provide oversight to the People & Culture, Learning & Development, and Facilities management. Additionally, the Director of Business Operations will support the Operational Excellence (OPEX) initiative. Further, the Director of Business Operations will provide backup support to the CO/FO as needed. The Director of Business Operations will be effectively representing the values and mission of PFSCM in all areas of business.

DUTIES AND RESPONSIBILITIES:

Operations

• Supervising staff to ensure operations are carried out properly and efficiently

• Establishing and maintaining effective working relationships with other departments within the organization.

• Coordinating with other departments to ensure that all parties involved are aware of upcoming events or plan changes.

• Working with the CO/CO to establish goals, policies, and procedures for the departments being supervised; update policies or procedures based on changes in industry standards or areas of concern

  • Build on existing models to increase efficiencies when needed and suggest ways to reduce or improve current policies and procedures.

  • Frequently review and improve existing policies and procedures in support of annual ISO certifications.

• Monitoring departmental workflow to identify potential problems arising from staffing shortages, equipment malfunctions, or other issues.

• Foster and maintain trusted and professional relationships with the Sr. Management Team.

People & Culture Management

• Provide management and oversight to the People and Culture (P&C) Manager to promote a positive work environment while ensuring adequate support to staff.

• With P&C Manager, partner with leaders in the organization on organizational design, career pathing, workforce planning and succession planning, and other strategic people-related initiatives appropriate to a rapidly scaling company.

• Support the P&C team in their partnership with managers to drive performance and talent management initiatives and provide them with strategic and tactical people operationssupport

• With the P&C Manager, identify data-informed trends around performance, retention, and employee experience; evaluate, recommend, and implement improvements

• Building on employee engagement results and activities to improve the overall employee experience; lead initiatives, including research and diagnostics (e.g., survey results and exit interviews), to maximize the engagement of all employees and build organizational commitment to the desired organizational culture.

• Be a trusted adviser to the business on a variety of people-related initiatives and situations, including confidential and sensitive scenarios.

 Learning & Development

• Support the stand up of a new Learning & Development function within the organization.

• Develops a professional development course catalog, training and development programs, and objectives for all staff

• Conducts annual training and development needs assessment for staff.

• Obtains and /or develops effective training materials utilizing a variety of media.

• Trains and coach’s managers, supervisors and others involved in employee development efforts.

• Conducts follow-up studies of all completed training to evaluate and measure results.

• Ensure Equity, Diversity, Inclusion and Belonging training is integrated locally and expanded as necessary.

Facilities Management

• Manage and oversee office operations, building projects, renovations or refurbishments, lease renewals, security, and office maintenance.

• Partner with leads to manage corporate insurance coverages for PP&E, Liability and D&O. Ensure coverage aligns with business and contract requirements.

• Ensuring that facilities meet government regulations and environmental, health and security standards.

• Assist with the management and administration of any requests to register new country offices where field operations will be necessary.

Operational Excellence & Business Intelligence

• Provide management and oversight to OpEx.

• Assist with the review and implementation of all OpEx strategies, as well as change management.

• Assist the COO/CFO with reporting requirements for the organization’s stakeholders.

• Assist the Management Team with planning, analysis, and reporting, including evaluating all PFSCM Department results and trends.

• Communicating with other departments regarding organizational goals and objectives, particularly in collaboration with the OPEX team, providing management and support to deploy strategies affecting change in each department within the PFSCM operations.

Required Qualifications:

• Minimum fifteen to twenty years of experience in administration, finance, operations, and human resource management, including ten years in a supervisory capacity

• Ability to manage and provide oversight to department managers and supervisors.

• Ability to interpret and apply US State, foundation, and other donor policies and regulations.

• Experience directing and mentoring a staff team in a hybrid work environment.

• Excellent communication skills, strong leadership, and supervisory skills

• Excellent organizational skills and attention to detail.

• Excellent analytical, decision-making, and problem-solving skills.

• Excellent adaptive leadership and skilled conflict resolution and negotiation.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to act with integrity, professionalism, and confidentiality.

APPLICATION INSTRUCTIONS:

To apply, please email your resume to yaniv@headgloballlc.com with “PFSCM, Director of Business Operations” in the subject line.